Patron Services

patronjpgReference

The purpose of reference service is to provide assistance to patrons by suggesting and locating appropriate sources, and by providing information about research methodology so that patrons can do their own research. However, no question which seeks substantive advice regarding a legal problem, nor which has as its object an interpretation of the meaning or import of material being consulted, will be answered, since this assistance can be construed as the unauthorized practice of law. Because of the Library's obligation to our primary patrons (the Law School's students, faculty, and staff), reference service to other patrons using the Library may be limited to answering questions that do not require the Librarian to leave the Reference Desk.

The Law Library offers two types of electronic reference service for its law students, faculty and staff: email and chat. To use the email reference service, please contact Renee Rastorfer. The chat reference service is available during all scheduled reference hours, unless otherwise publicized. The buddy name of the Law School Library is WNElawchat. We are monitoring AIM and Yahoo! Messenger. Chat reference is also available by selecting "Chat with a Librarian" from the website navigation menu. Click here to learn more about reference chat service.

Interlibrary Loan

If Western New England University law students, faculty or staff need an item that is not available in the Library, the staff may be able to obtain it through interlibrary loan. Turnaround time for an interlibrary loan can be as little as one week or as long as three weeks. Because it is difficult to predict the time, allow as much lead time as possible when using this service. The Law Library provides electronic interlibrary loan forms to assist its law students, faculty, and staff. To request a book, please complete an Interlibrary Loan Book Request Form. To request a copy of an article, please complete an Interlibrary Loan Article Request Form. The Law Library cannot fulfill requests for current textbooks for students.

Disability Services

For patrons with physical disabilities, the Library staff retrieves books, photocopies articles, and retrieves LexisNexis and Westlaw printouts upon request. To request assistance with any of these services, please fill out a Retrieval Request Form online, or fill out a paper form at Circulation. Your request will be processed within 24 hours on weekdays. Books/articles/printouts retrieved will be left on the Hold Shelf at Circulation for pickup. For any additional types of assistance, please contact the Associate Dean for Library and Information Resources.

Acquisitions

Members of the Western New England University School of Law community are encouraged to make suggestions as to possible purchase of materials to support educational endeavors. Please contact Pat Newcombe, Associate Dean.

Computers

Twelve PCs are available in the Library Lobby. For the benefit of our alumni, the local bench and bar, and members of the public, one PC can be used to access WestPro, a Westlaw product.; printing from WestPro is unavailable due to contract limitations. All other PCs in the Library are networked to print in the Imaging Room. One PC can be used by public patrons to access government documents on the web.

PCs are also available on the second floor in carrels 2, 6, 9, 14, 18, 23, 26, 31, 38, and 52. Dataports are available on the second floor in carrels 12 and 34 and in Conference Room 218; and on the third floor in carrels 85, 94, 98 and 106, and in Conference Rooms 318, 328, 330, 331, 333, and 334.

The Law School also has a wireless network that is available throughout the building.

Printing and Scanning Equipment

The Library provides two printers, which are located on the first floor of the Library in the Copy Room. All Library computers are networked to these two printers, which also function as scanners. Patrons may also print wirelessly through the Pharos print system. Please contact Circulation with any questions.

Additionally, a standalone Lexis printer is available in this room, along with papercutters, staplers, and hole punchers.

Computer Classroom 329

The Library has a 33-seat computer classroom that is used for classes and computer instruction. Unless it has been reserved for a class, this room is open for general use.

Cooperating Libraries of Greater Springfield (CLGS)

The Library is affiliated, via consortium, with all the other academic libraries in the Greater Springfield area in order to expand the research capabilities of the Law School faculty, students, and staff. Your Law School ID will enable you to use the facilities of, and check materials out from, any of these libraries.

Students from other CLGS institutions may use our library materials within the confines of the Law Library, but may not check material out.

The CLGS colleges are: American International College; Bay Path College; Elms College; Holyoke Community College; Springfield College; Springfield Technical Community College; Western New England University; and Westfield State University.

NELLCO

As a participant in NELLCO, a consortium of academic, private, and government law libraries, the Library is better able to assist the School of Law's students, faculty, and staff in borrowing materials via interlibrary loan, and in finding answers to obscure research questions. A NELLCO catalog allows for searching member libraries' collections.

Library Tours

Tours and orientation sessions may be arranged by contacting the Head of Research Services at 413-782-1459.

Online Suggestion Box

An Online Suggestion Box serves as a forum for patrons with questions, concerns, and suggestions about the Library, its services, and policies. We welcome all comments and suggestions and will respond in a timely manner. We will post responses on our Library News webpage.

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