Reference Chat Service Instructions

What is reference chat service?

Reference chat is an electronic service that allows users to contact the Law Library Reference Librarians. The service allows users to ask questions in an immediate manner without having to use the phone or email.

How does it work?

Users may chat with librarians by clicking on the "Chat with a Librarian" from the website navigation menu.

Users may download and install Google Talk, AIM, MSN Messenger, or Yahoo! Messenger. The buddy name of the Law School Library is wnelawchat on any of these services. Therefore, to chat with a law librarian, just add wnelawchat to your buddy list, double click on wnelawchat, and type your question.

When can I use this service?

This service is available during all scheduled reference hours, unless otherwise publicized. During the academic year, reference is provided Monday–Thursday 9:30 a.m.-7:00 p.m., and Friday from 9:30 a.m.-4:00 p.m. This service is intended to assist users with brief research questions and any other library questions. Students may be asked to schedule a research appointment (413-782-1458) if they have a lengthy or complex question.

Who can use this service?

This service is available to Law School students, faculty, and staff. If you are not a member of the Law School community, and you have a legal reference question, the Massachusetts Trial Court Libraries provides chat service for the general public.

Are chat questions confidential?

All chat questions will be confidential. The Law Library may save the transcripts of chat sessions for educational and research purposes only, and will remove all identifying information.

1215 Wilbraham Road, Springfield, MA 01119
Main University: 413-782-3111
Admissions: 413-782-1406 or 800-782-6665