Vol. 12, No. 3, November 2009

Consumer Protection

[Updated 7/06/12]


Federal Reserve Consumer Handbook

The Federal Reserve's Consumer Handbook to Credit Protection Laws discusses the Consumer Protection Act of 1968, which launched Truth in Lending disclosure requirements.The Credit Card Accountability Responsibility and Disclosure Act of 2009 (Credit CARD Act) contains comprehensive credit card reform and significant expansion of the rights of the 1968 Act.

FDIC Consumer News (Federal Deposit Insurance Corporation)

This publication is produced by the FDIC Office of Public Affairs in cooperation with other Divisions and Offices of the U.S. Government. The Summer 2009 edition contains a detailed explanation of consumer protections for credit card holders under the Credit CARD Act of 2009. The complete text of the Act, Public Law 111-24, is available online from the Government Printing Office.

Consumer Action Website, Federal Citizen Information Center

This site contains a downloadable PDFs of important consumer information including the current Consumer Action Handbook. Also included are consumer news updates and tips, information about how and where to file consumer complaints, and material tailored to specific audiences, such as disabled persons or military personnel. In addition, the entire site is available in Spanish.

Federal Trade Commission Consumer Information

This section of the FTC's website offers practical information on a variety of consumer issues. Topics of current interest appear in the "Headlines" Section of the site, with links to full-text versions of FTC Press Releases. The Credit & Loans Section of this site contains further information about credit cards, consumer loans, credit reports and scores, and the FTC's Rules and Acts related to consumer credit issues.

Massachusetts Office of Consumer Affairs & Business Regulation (OCABR)

The official website of the Massachusetts Consumer Affairs and Business Regulations provides a wide range of consumer information, as well as links to other state agencies, such as the Division of Banks, Division of Insurance, etc. This site also provides sample complaint letters; updates on rights for credit card holders under the 2009 Credit CARD Act; and information about the Massachusetts Consumer Hotline. It is also possible to set up an RSS feed for updates from this site.


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